Welcome to Crystals from Paradise’s Privacy Policy. This Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website, crystalsfromparadise.com (referred to as the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed. We also gather information about the pages or products you view and how you interact with the Site.

Email Marketing and Text Marketing

With your permission, we may send you emails or text messages about our store, new products, and updates, including Checkout Reminders via webhooks.

Device Information Collection

We collect Device Information using cookies, log files, web beacons, tags, and pixels. Our partners include Facebook and Google.

Order Information Collection

When you make a purchase, we collect information such as your name, billing and shipping address, payment details (VISA, MASTERCARD, PAYPAL), email address, and phone number.

We do not store credit card details.

Use of Personal Information

We use Order Information to fulfill orders, communicate with you, and screen orders for potential risk or fraud. We use Device Information to screen for potential risk and fraud and to improve our Site.

Sharing Personal Information

We share your Personal Information with third-party providers such as WooCommerce (our online store platform) and Google Analytics. We may also share information to comply with legal requirements.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements and marketing communications. You can opt out of targeted advertising via links provided.

Do Not Track

We do not alter our Site’s data collection practices based on Do Not Track signals from your browser.

Your Rights

If you’re a US resident, you have the right to access, correct, update, or delete your personal information. You can exercise this right by contacting us.

Data Retention

We retain Order Information unless you request its deletion.

Changes to Privacy Policy

We may update our privacy policy to reflect changes in our practices or for legal reasons.

Contact Us

If you have questions or complaints about our privacy practices, please contact us at help@crystalsfromparadise.com.

Crystals from Paradise LLC

At Crystals from Paradise, we strive to ensure your complete satisfaction with every purchase. Below, we outline our Refund Policy to guide you through the process:

Damaged or Faulty Products

We accept returns and offer refunds only for products that arrive damaged or faulty. If your item has been damaged during transit, please contact us immediately at help@crystalsfromparadise.com with photos of the damaged product and packaging. We will assess the issue and provide instructions on how to proceed with the return.

No Exchanges for Incorrect Orders

Please note that we do not offer exchanges for incorrect orders, color discrepancies, or sizing issues. It is essential to carefully review our “size chart” on our website, where all necklace and bracelet sizes for both men and women are clearly specified.

Refund Process for Damaged Products

If you need a refund for a damaged or faulty product, please return it to us within 14 business days of receiving the package. Upon receiving the returned item, we will inspect it to confirm the damage and initiate the refund process.

Replacement for Damaged Shipments

In the case of a damaged shipment, we will resend your order at no additional cost unless you explicitly request a refund. If you prefer a refund instead of a replacement, please notify us when contacting about the damaged shipment.

Method of Refund

Refunds will be issued to your original method of payment within 14 business days from the date we receive the returned package. Please allow additional time for the refund to reflect in your account, depending on your bank or credit card provider.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please don’t hesitate to contact us at help@crystalsfromparadise.com. We are here to assist you and ensure your shopping experience with us is seamless and enjoyable.

Once your order has been dispatched from our warehouses, we’ll promptly notify you via email. You’ll receive a courier tracking link to keep you updated on the status of your delivery. Please note that it may take up to 1-3 business days for the courier to update its tracking with relevant information on the whereabouts of your order, excluding weekends and holidays.

If you haven’t received your tracking number within 48 hours of purchase, please reach out to our support team at help@crystalsfromparadise.com.